At EnduroShop South Africa we take pride in our service delivery and ensure that we provide the best value for money to our customers. We work hard to make our customers feel confident in their purchases with the assurance that we are able to assist with any returns or exchanges they wish to make. In order to provide the best customer service possible, we offer no restocking fees and will assist with a free return shipping on your First Gear Exchange.
EnduroShop South Africa will gladly accept returns and exchanges provided that they are in NEW and UNUSED condition and in their ORIGINAL PACKAGING. Please ensure that you do not use the manufacturers packaging as a shipping container. Any Product that has been worn, used or installed will not be accepted for an exchange or refund.
All items must be returned within 14 days. All sales are final on OEM parts and customized printed products.
First Free Gear Exchange Per Order (Items Included – Jersey, Pants, Gloves and Riding Jackets).
If an article of gear does not fit correctly, EnduroShop South Africa will be happy to send you free Waybill to have the item returned to us. Only one free waybill will be provided per order. This does not pertain to refunds or returns.
Refunds are credited back to the original form of payment method used on the order. Once the transaction has been processed, a confirmation email will be sent to verify the transaction.
Standard Return Policy
1. Contact Enduroshop South Africa to notify us of the return. Confirmation details will be sent through to confirm the return process.
2. You will be sent a confirmation email once your refund/exchange has been processed.
3. Your exchanged items will be sent back to you via our preferred courier method.
Warranty Return Policy
EnduroShop South Africa does not offer any type of direct warranty on products. All warranty claims will go directly to the manufacturers. We will assist with the warranty process as much as we can, but the warranty decision will be made by the manufacturer themselves. We would require you to contact us directly with an warranty issue. We would require pictures as well as a statement from the customer regarding the warranty issue and conditions of the defects. Once the the manufacturer has confirmed the warranty claim, we would assist in getting you new product to you.